Cockrams Jewellers

FAMILY RUN JEWELLERS SINCE 1978

Terms & Condtions

Returns

We want you to be happy with your purchase but if for some reason you are not. We will be happy to refund or exchange the item for you. Providing goods are unused and in original packaging. Within 30 days of purchase. If you are returning a product to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the product was wrongly ordered by yourself. We cannot offer refunds or exchanges for earrings.

 

Orders & Payment

All orders are dispatched the same day, providing the payment has been processed by 4pm Monday to friday. After placing an order online we will email you a confirmation of your order as soon as possible. This email will confirm what you have ordered and the price. This is not an order acceptance from us. Once the order has been processed, we will dispatch the goods and send a confirmation email with delivery details. This includes Tracking number for parcel.

All order from our website are processed through Paypal. Click the items box in the left hand corner of your screen and follow instructions.

We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:

- Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system.

- Payment has been made using a card not issued in a country we dispatch to.

- There is an error on the website regarding the price or description of a product.

- The items ordered are no longer in stock or available.

- We have tried contacting you about your order and have not heard back within a reasonable period of time.

Please note that rings have to be order or re-sized and are exempt from the delivery guidelines. We will inform if this happens

 

Some of our products are delivered through our Direct Seller Service. This means our suppliers send the products direct to you. Some items will not always be in stock. We will contact you if this is the case and offer a full refund or instructions on how to proceed. Direct selling also means we do not always have the product in store.

 

Products

All products are subject to availability which is subject to change.

Products shown will not be actual size, where available approximate measurements are provided.

All colours are reproduced as accurately as electronic processes allow.

We reserve the right to amend the details and specifications of our products as necessary or to conform with any changes in UK or EU requirements.

 

Delivery

All UK delivery is free. International delivery is charged at the current rate. Any item up to the value of £30.00 will be sent Royal Mail Signed For. Items £30.00 plus will sent Royal Mail Special Delivery. If you would like special delivery before 9am choose the option but there is a charge.

 

If you have any questions regarding our terms and conditions click here.